Frequently Asked Questions

digiPost uses it’s own rich interface rather than integrating with Outlook. There are a few reasons for this, mainly in relation to security but providing sufficient control over the message and enough functionality through Outlook used to be a limiting factor for us. We find our clients; lawyers, accountants, insurance brokers like the clear separation between normal, all day, every day messages (in Outlook) and messages that need to be secure, controlled and transactional (in digiPost). The notifications for inbound and outbound messages still appear in Outlook and it is only one click to gain access to them.

Yes. digiPost has a full API (Application Programming Interface) so that you can take advantage of the powerful features in digiPost from within your application.

Yes. The digiPost API allows transactions to be posted from your back office accounting or management system. digiPost will take care of attaching the documents, securing them, delivering the notifications via email and/or SMS and providing secure message access to your recipient.

digiPost has been designed to be a secure solution from the ground up. The traffic and transport of data between your computer and the digiPost cloud is 256bit Secure Sockets Layer (SSL) encrypted. All data stored in the digiPost cloud is AES 256-bit encrypted. This stuff is secure.

In the next few weeks there will be a native iPhone and iPad version in the App store. Check back soon or get in touch for more information.

Yes. Once you have signed up we can provide you with a link to our Desktop version. It support MacOSX and Windows computers.

It’s very simple… Watch our Demo video. Click here.

The best way to ensure that your recipient feels comfortable opening a digiPost secure email is to add them to your Address Book first. digiPost will send your new contact an email describing the digiPost service and how to use it. The email contains information about you so they can get in touch with you to verify the email if they need to.

Additionally if you password protect your conversation and let digiPost send the password to your recipient via SMS they will feel secure in the knowledge that the message is valid and can be trusted.

We call this Trust and Authenticity.

Nothing special. digiPost currently supports all standard web browsers that have the ability to view Flash Player content. Flash Player is present on 97% of the worlds desktop computers.

We have also got a web/ mobile HTML 5 version of digiPost, which allows visitors who are unable to view Flash content to collaborate in digiPost conversations. e.g. Apple iOS devices, Blackberry, Android.

No. digiPost uses your existing email address.

A Conversation is a collection of Posts. You send a message to Bob that is one Post in a Conversation. Bob replies, that Post is part of the Conversation. Each Post in a conversation can have its own attached files.

Posts are individual messages within a conversation. Posts can have their own attachments.

digiPost supports file sizes up to 30Mb. You can attach up to 50 files to a single Post, and each attachment/ file can be 30Mb.

Yes. Both the sender and the recipient can attach files to the Conversation.

Yes. Send the customer a digiPost and they can reply and take advantage of the security and ability to transmit large files.

Yes. digiPost can be provided as an installed solution. We still manage and support the software but the hosting and firewall can be controlled by you. Please get in touch for more information we have some flexible hosting options.

Yes. digiPost can be supplied white label, which will enable you to brand the application for your business. Please get in touch for more information.