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We live in a digital age, yet between 85 and 90 percent of consumers still choose to receive paper statements, frustrating mailers’ best efforts to convince their customers to switch to the more cost-efficient e-bills. According to a recent research report from InfoTrends entitled The Future of Electronic Bill Presentment & Payment in North America, only 10% to 15% of bills and statements are delivered exclusively through electronic means in North America, but this is going to change… and change quickly.

Due to increasing consumer comfort with technology, broader access to the Web, and companies’ focus on cost reduction, we are seeing an increased interest in secure digital mail services in the United States. While some global markets have been successful in driving consumer and mailer adoption, the U.S. is a substantially larger and more fragmented market. At the same time, however, it is only a matter of time before secure digital mail services take hold in an environment where consumers want greater convenience, security, control, and environmental friendliness.

What is Secure Digital Mail?

“Secure digital mail” refers to new cloud-based mail consolidation that will empower consumers to receive, view, organize, and manage bills, statements, direct marketing, catalogs, coupons, and other content from multiple providers using a single application. It is designed as an electronic version of the user’s traditional mailbox with additional capabilities such as online bill payment, organizational tools, content uploading capabilities, and archiving. Early consolidation services were focused strictly on bill and statement consolidation, but secure services extend capabilities way beyond this.

It Starts With Consumer Awareness

During InfoTrends’ study entitled The Future of Electronic Bill Presentment and Payment in North America, consumers were asked about their familiarity with bill consolidators. While this survey questioned just a sampling of providers, it provides some interesting insights. Beyond consumers’ banking Websites and some general familiarity with Quicken (likely as a financial management tool, not as a bill consolidator), consumers in North America are not very familiar with bill consolidators. In fact, only 26% of consumers were familiar with bill consolidators other than their own banking Websites and Quicken.

digiPost provides email security and enables you to deliver secure, traceable, recorded delivery email.

Read more: The Rise of Secure Digital Mail | Secure Email | Secure Digital Mail

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